Not to worry, it happens to all of us!
There's an easy way to get back into the App:
- Navigate back to the login screen where you're asked to input your username and password. Below this, there is a link that says 'Forgot your password?'
- Click on this link and we'll send a 6-digit code to your email address on file
- Once you have this code, add it to the 'Change password' screen and create a new memorable password for yourself.
Note: Your email address needs to be in all lowercase.
Still having issues?
Get in touch, we're here to help.