If a monthly payment is overdue, we will send you notification of the overdue payment and advise you of our process and the timeframe to make the payment. If we still do not receive your payment, we will send you a notice in writing informing you that your Policy is being cancelled for non-payment.
We can cancel your policy :
/ by giving you at least 14 days advance notice; or
/ without advance notice, once an instalment is 1 month (or more) overdue.
If we cancel your insurance cover because a monthly payment is unpaid, your insurance cover will end on the date of cancellation set out in the notice of cancellation. We can refuse to pay a claim if the monthly payment is 14 calendar days (or more) overdue. If we do accept a claim when your Policy is overdue, and before your Policy has been cancelled for non-payment, you’ll need to pay the overdue amount before we make any payment in relation to the claim. If we’re settling your claim with a payment to you, we can reduce the payment by any overdue amount.
If your automatic renewal payment is unsuccessful and you have not paid the amount owing on your renewal by the due date shown on the renewal invitation, you will have no cover from that due date. If there is an unsuccessful payment, we will advise you.