When your car is repairable we use our preferred repairer network.
If we accept your claim and your car can be repaired, we arrange to have it repaired by a repairer acceptable to us from our network of recommended and preferred repairers. Where there is more than one repairer conveniently available to repair your car, you can choose a repairer from our network. We will only pay for repairs to a licensed repairer authorised by us.
If one of our preferred repairers from our network cannot complete the repair we may not authorise repairs. Where repairs are not authorised by us, or if your request a cash settlement, we will pay you the reasonable cost for the repairs based on the assessed cost as determined by us considering alternative repair quotations from repairers we choose.
