When your car is repairable we use our preferred repairer network.
If we accept your claim and Your Car can be repaired, we will arrange to have it repaired by
a repairer reasonably acceptable to us from our network of recommended and preferred
repairers. Where there is more than one repairer conveniently available to repair Your Car,
you can choose a repairer from our network. We will only pay for repairs undertaken by a
licensed repairer authorised by us.
If you choose a repairer
Where you decide to choose a repairer outside our network, we may not authorise repairs.
Where repairs are not authorised by us, or if you request a cash settlement, we will pay you
the reasonable cost for the repairs based on the assessed cost as determined by us
considering alternative repair quotations from repairers we choose.
