What is the KOBA Rider?
The KOBA Rider is our connected car telematics device that we send to you through the post when you join. We will send you an email via our shipping provider Shippit to track your delivery so keep an eye out, and check your spam folder just in case.
It normally takes between 3-8 days to arrive.
If it's been longer than the approximate shipping timeframe, call our customer team during business hours and we can help you track your package.
Can I start driving without it?
If your policy cover has started and you haven't yet received your KOBA Rider, you can keep driving per usual. We've got you covered from your policy start-date.
How do you charge my per-km rate without my KOBA Rider?
While you're waiting for your KOBA Rider to arrive and to activate your vehicle data, we use the estimated annual usage you told us when you took out your policy to charge your Driving premium. This estimated usage is charged from your cover start-date and will appear in the 'your trips' section of the app while you wait for your KOBA Rider to arrive.
Once your Rider is plugged in, your own trips will appear and you'll start paying for actual kms used.
/ When you first sign up to KOBA, you have 14 days to receive and plug in your KOBA Rider so it begins transmitting a signal. If we don't receive a connection from your device, within 14 days by default, your policy will charge you the maximum daily amount (250 km/day). Please make sure you have the Rider plugged in and connected by the 21st day; otherwise you may be at risk for automatic cancellation.