The KOBA Rider is our connected car telematics device that we send to you via the post when you join. We will send you an email via 'Shipp-it' to track your delivery so keep an eye out, and check your spam folder just in case.
It normally takes between 3-8 days to arrive.
If it's been longer than the approximate shipping timeframe, call our customer team during business hours and we can help you track your package.
/ If your cover has started and you haven't yet received your KOBA Rider, we use the estimated annual usage you told us when you took out your policy to charge your Driving premium until your vehicle data is activated.
/ When you first sign up to KOBA, you have 14 days to receive and plug in your KOBA Rider so it begins transmitting a signal. If we don't receive a connection from your device, within 14 days by default, your policy will charge you the maximum daily amount (250 km/day). Please make sure you have the Rider plugged in and connected by the 21st day; otherwise you may be at risk for automatic cancellation.