Sorry to hear you didn't get our temp password email. Be sure to check your spam / promotions folder.
Otherwise, try the steps below to access the App:
- Download our app to your smartphone
- Navigate to the login screen. There's a link under the email address & password, which says 'Forgot your password?'
- Click on this link and we'll send a unique 6-digit code to your email address on file
- Once you have this code, add it to the 'Change password' screen and create a new memorable password for yourself (using 8 characters, mix of upper + lowercase, numeric and symbolic characters).
Note: Your email address needs to be in all lowercase.
Still having issues?
Get in touch, we're here to help.