I never received my temporary password to log into the App. How do I get in?

Sorry to hear you didn't get our temp password email. Be sure to check your spam / promotions folder.

Otherwise, try the steps below to access the App:

1. Download our app to your smartphone
2. Navigate to the login screen. There's a link under the email address & password, which says 'Forgot your password?'
3. Click on this link and we'll send a unique 6-digit code to your email address on file
4. Once you have this code, add it to the 'Change password' screen and create a new memorable password for yourself (using 8 characters, mix of upper + lowercase, numeric and symbolic characters).

Note: Your email address needs to be in all lowercase.

Still having issues?

Get in touch, we're here to help.