Account / Policy updates

Renewals

• Important Information - Renewals

Pricing

• What is the difference between Fixed and Driving premiums?
• How do you calculate the Fixed cost?
• How do you calculate the Driving Premium?
• Will I be charged a fee for changing my details?
• Will I be charged a fee for adding, removing or changing named drivers on my policy?
• Why does my per-km rate change when I change my address?

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Policy Info

• KOBA is transitioning to a new Insurer
• I don't have an OBD-II port in my car, can I still use KOBA?
• Am I covered to drive other people's cars?
• I'm changing the type of tyres on my car. Do I need to let you know?
• I'm trying to get a second policy with you. Why can't I use the same email address?
• Will my Fixed cost, or per-km rate ever change?

See all 49 articles

Contact Us

• How do I contact you on the weekend or on public holidays?
• I'm having an issue with my KOBA Rider. What's the best way to contact you?
• I'm looking to connect for a branded partnership. How can I contact your marketing department?
• I'd like to speak with someone to update my policy information?

Cancellation

• What happens if I cancel mid-month or during the middle of the policy? Will I have to pay cancellation fees?
• When can KOBA cancel my policy?
• When can I cancel my policy?
• What should I do with my KOBA Rider after I cancel?
• How can I cancel my policy?

App

• I've spotted a journey that I don't recognise in my statement, what should I do?